CampaignProvider

Looking For Some Quality Conscious Campaign Provider

Who We Are

iBrainX is an offshore BPO Call Center of native English speakers with a clear accent. We enjoy B2C services like Telesales and Technical Support, and B2B services like lead generation and live transfers. Originally based out of Dallas, TX we hire only the best and most articulate speakers and innovative negotiators with years of relevant experience to get your job done.

 

At iBrainX, we believe that people are the best asset in a company, regardless of the business size, industry and market share. We provide the best professionals, backed with solid years of expertise, experience and knowledge, who can integrate solutions for your business needs all while providing one of the most competitive payment rates in the industry.

 

Why Hire Us

We are all neutral-accented English speakers with a clear accent and have successful live campaigns in UK, US, Australia and Canada. Our attractive payment schemes, our expertise and experience also helps to set us apart from the competition. We leverage these advantages to produce positive results for a wide variety of clientele from Sole Proprietors to Large Corporations. We always extend an extra effort to maintain open communication and we are used to going above and beyond our call of duty to ensure these results.

 

Professional Summary

All our agents are proficient in the following areas:

  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Persuasive speaker
  • Familiarity with Key Performance Indicators (KPIs)
  • VOIP Softphone savvy

 

All our agents are trained to:

  • Effectively manage a high-volume of inbound and outbound customer calls.
  • Address and resolve customer product complaints empathetically and professionally.
  • Gather and verify all required customer information for tracking purposes.
  • Defuse volatile customer situations calmly and courteously.
  • Accurately document, research and resolve customer service issues.
  • Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolve service, pricing and technical problems for customers by asking clear and specific questions.
  • Manage high call volume with tact and professionalism.
  • Go above and beyond to ensure customer satisfaction and client goals are consistently met.
  • Meet or exceed service and quality standards every review period
  • Prepare reports and communication for senior management and clients.
  • Initiate operations improvements to improve overall productivity.
  • Act professionally and patiently when addressing negative customer feedback.

 

Conclusion

We are looking for long term business relationships that can help to stem the growth of all businesses involved over the coming years, hence providing maximum flexibility in adding or removing agents on your campaign to fit your business needs.

 

We would love to discuss your campaign needs in more details at an interview.

 

Local Tel:        +1 (903) 900 - 2166

WhatsApp:      +1 (903) 900 - 2166

Skype ID:         live:edward.gill_3, omar.farooq1012

Email:               edward.gill@ibrainx.com

 

5050 Quorum Drive, Suite 700. Dallas, TX 75254

 

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