I 24 connect was established to meet a need in the corporate market, to provide real tangible improvements in Telesales and marketing through Contact Center Outsourcing. I 24 connect provides a full range of inbound and outbound contact center services, consultancy, and business process outsourcing (BPO) customized to help clients attain measurable business results and enhance the value of their brands.
Based in Jordan, I 24 connect aims at positioning itself as a leading contact center providing services to corporate clients worldwide, while allowing them to decrease operating costs, increase profits, assure business continuity and enhance customer relationships.
I 24 Connect backbone is dependent on its highly experienced professionals, their value added knowledge, superior infrastructure and cost-effective tools that help manage its clients’ needs in a highly professional and secure manner, and adhering to the highest quality standards.
In addition, the company adopts the world’s most innovative solutions, state-of-the-art IP technologies and proven strategies to optimize customer relationships in an outsourcing solution. With a unified platform and a fully distributed architecture powered byTele-fininty andCisco integration system. I 24 connect handles email, fax, voice messages, speech recognition, self service capabilities, text chat in addition to inbound and outbound calls.
I 24 connect provides its services to local, regional, and international corporations and institutions primarily in the telecommunications, banking, insurance, travel, automotive, advertising and marketing, healthcare, real estate, government, hospitality and educational industries.
Outbound - Sales, Outbound - Leadgen and Survey, Inbound - Customer Support, Inbound - Others, Outsourcing, Training and Development, Others