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Ricardo Baires
  • Male
  • San Salvador
  • El Salvador
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Profile Information

Company Name (Please mention Full Name)
Centercom Global BPO
Profile
Centercom Global BPO has provided 24/7 bilingual customer service, order taking, provisioning and repair trouble shooting for CLECs across the USA. While specializing in small to medium sized businesses, Centercom BPO will customize a solution not only based on your budget, but your needs and goals. Located in El Salvador, Centercom BPO continually has the highest employee retention over all contact centers in El Salvador. Starting out, we made it a priority to find the most talented, driven employees from across the country and to hire them. By doing so, We not only have the best of the best, but we have found associates who are willing to go the extra mile for the companies they represent.

While encouraging all employees to work with excellence and determination, opportunities for advancement, incentives and rewards are quickly realized due to rapid growth and the teamwork philosophy exhibited by Centercom. Since our company's launch the word quickly spread that Centercom BPO is a "Cool Place to Work" and truly a family; from dressing comfortable to the great environment, everything about Centercom is different.

Our commitment to our clients
Our mission is to represent our clients with the same pride and results driven philosophy they would want their own employees to posses.

Service Ordering Processing
> Representatives trained to use major telecom software platforms.
> Process with major ILECs such as AT&T and Verizon as well as wireless MVNOs.

Inside Consumer Sales
> Customized and built from the ground up to fit your needs
> Continually managed and quick to implement your new products and programs
> Properly supported with programs and information tools

Customer Service
> Interactive associate training
> Bilingual support available 24/7, 365 days a year
> Live Chat

Troubleshooting & Repairs
Experience
Outbound - Sales, Outbound - Leadgen and Survey, Inbound - Customer Support, Inbound - Technical, Inbound - Others, Web Development, Training and Development

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