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Avec Staffing
  • Cali
  • Colombia
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Avec Staffing's Discussions

How about a call center in South America? 100% Fluent English/Spanish speakers.

Started this discussion. Last reply by Symbios BPO Pvt ltd Jan 4. 4 Replies

Good day Thank you for allowing us to be part of your network. I'd be interested in outsourcing for you if possible. I'm looking for campaigns for our remote Center located in Cali, Colombia. All of…Continue

Call center in Colombia * All agents are fully bilingual

Started this discussion. Last reply by chandan kumar(TIM) Aug 25, 2017. 1 Reply

Good day to All,Here is the information on how we can be a benefit of your company. We have a 40-60 seat call center in Cali, Colombia with highly qualified staff all of our agents are fully…Continue

CUSTOMER SERVICE, BILINGUAL, SALES, MARKETING, ADMINISTRATION, ACCOUNTING, TRANSLATION, RESEARCH, ASSISTANT, TELEMARKETING, ORGANIZATION, FLUENT IN ENGLISH

Started Nov 12, 2015 0 Replies

We have a 60 - 80 seat call center in Cali, Colombia with highly qualified staff; all our agents are fully bilingual; some are even American citizens.  We charge you one hourly rate as low as…Continue

Tags: data, telemarketing, entry, email, handling

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Avec Staffing's Page

Latest Activity

Jasmeet and Avec Staffing are now friends
Sep 15
Symbios BPO Pvt ltd replied to Avec Staffing's discussion 'How about a call center in South America? 100% Fluent English/Spanish speakers.'
"Please check skype"
Jan 4
ZAHEER GAFFAR SAYYAD replied to Avec Staffing's discussion 'How about a call center in South America? 100% Fluent English/Spanish speakers.'
"Hello... can you send me more info on Direct TV Campaign on sayyad.zaheer8@gmail.com skype:zaheer.sayyad2"
Jan 4
Symbios BPO Pvt ltd replied to Avec Staffing's discussion 'How about a call center in South America? 100% Fluent English/Spanish speakers.'
"Genuine process are available without any fees. US campaign for DirecTV with good payout. Looking for long-term business. For more info call +917005601678 or Skype ID: akito.sumi"
Jan 4
Raj replied to Avec Staffing's discussion 'How about a call center in South America? 100% Fluent English/Spanish speakers.'
"I am looking for Good centers for a campaign where they can call USA, UK, CANADA and AUSTRALIA. Customers need to sign up with the monthly, quarterly, half yearly or yearly plan for the VPS and for monthly services for Dedicated servers for there…"
Oct 23, 2017
Sania Shaikh liked Avec Staffing's discussion How about a call center in South America? 100% Fluent English/Spanish speakers.
Oct 18, 2017
Mohammad Yakub Alam liked Avec Staffing's discussion How about a call center in South America? 100% Fluent English/Spanish speakers.
Oct 14, 2017
Avec Staffing posted a discussion

How about a call center in South America? 100% Fluent English/Spanish speakers.

Good day Thank you for allowing us to be part of your network. I'd be interested in outsourcing for you if possible. I'm looking for campaigns for our remote Center located in Cali, Colombia. All of our agents are 100% bilingual.Please contact me if you have any available campaigns and or need an experienced center to help your business reach its maximum potential. Kind regards, Alexander Ramirez (Business Development Executive)SKYPE: alexr@avecstaffing.comWEBSITE:…See More
Oct 13, 2017
Avec Staffing commented on Peter Castaneda's group 'Bilingual Call Centers'
"Calling all CEO's, Account Holders and Brokers. We're interested in outsourcing for you. AvecStaffing is looking for campaigns for our remote Center located in Cali, Colombia. All of our agents are 100% bilingual, fully trained and ready…"
Oct 12, 2017
Avec Staffing commented on Muhammad Irfan Maqsood's group 'Hourly Paid Process'
"Calling all CEO's, Account Holders and Brokers. We're interested in outsourcing for you. AvecStaffing is looking for campaigns for our remote Center located in Cali, Colombia. All of our agents are 100% bilingual, fully trained and ready…"
Oct 12, 2017
Avec Staffing joined Muhammad Irfan Maqsood's group
Oct 12, 2017
Avec Staffing joined Peter Castaneda's group
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Bilingual Call Centers

This group is for clients interested on Spanish/English processesSee More
Oct 12, 2017
Avec Staffing commented on Maria Velazquez's group 'US CAMPAIGN'
"Calling all CEO's, Account Holders and Brokers. We're interested in outsourcing for you. AvecStaffing is looking for campaigns for our remote Center located in Cali, Colombia. All of our agents are 100% bilingual, fully trained and ready…"
Oct 12, 2017
Avec Staffing commented on Campaign Proposals's group 'Australia Admin & Warm Call Sales Process'
"Calling all CEO's, Account Holders and Brokers. We're interested in outsourcing for you. AvecStaffing is looking for campaigns for our remote Center located in Cali, Colombia. All of our agents are 100% bilingual, fully trained and ready…"
Oct 12, 2017
Avec Staffing commented on Alpesh Nagar's group 'Call Center Process'
"Calling all CEO's, Account Holders and Brokers. We're interested in outsourcing for you. AvecStaffing is looking for campaigns for our remote Center located in Cali, Colombia. All of our agents are 100% bilingual, fully trained and ready…"
Oct 12, 2017
Avec Staffing commented on Kim Kelly's group 'Voice Process.Net'
"Calling all CEO's, Account Holders and Brokers. We're interested in outsourcing for you. AvecStaffing is looking for campaigns for our remote Center located in Cali, Colombia. All of our agents are 100% bilingual, fully trained and ready…"
Oct 12, 2017

Profile Information

Company Name (Please mention Full Name)
Avec Staffing
Profile
Our business is to provide the staffing you require, fully trained experts in telemarketing with all the necessary infrastructure they need to operate. You will save on salaries as well as all the associated office equipment, computers, internet, etc. Our agents operate from our remote office in Cali, Colombia, where we have over 250 English speakers fully trained and ready to be plugged into any of your campaigns with savings of up to ⅔ of the traditional cost of U.S salaries.
Experience
Outbound - Sales, Outbound - Leadgen and Survey, Inbound - Customer Support, Inbound - Technical, Inbound - Others, Web Development, Outsourcing, Training and Development, Others

Comment Wall (2 comments)

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At 12:00am on August 8, 2017, lynktalks.com said…

hello this is the break down $40 per appointment ,with two appointments a day with no less then ONE..! a day ..per agent, 2nd appointment is $50 per agent... 5 to 7 appointments a week .. 5 agent min to start..with ramp up after two weeks.
LTC RULES TO FOLLOW;
If we start to get results proving broken rules, (depending on how severe)
we will flag your account and remove all business relationship with each other.
It’s your responsibility to relay these rules to your team and agents..

“DON'T DO THIS” Rules;
​• Threaten.
Example: Customer says, "Not Interested", Agent says, "Would you be interested in a Knuckle Sandwich
• Harass.
Example: Customer says, "Call me back later" Agent calls 5 times back to back 1 hour later.
​• Grossly Misinform.
Example: Agent says, "100% free solar paid by Obama."
• Say Numbers.
Example: Agent says, "I know for a fact since you pay $70.00 for the electric portion only, that you will get the solar for less than that a month in 3-5 years."
​• Promise things you have no knowledge of/can predict.
Example: I promise you, the electric company is going to fine you if you don't take this appointment soon.
• Send in a duplicate/old lead.
Example: Lead sent in just set an appointment last week that confirmed in our system set by same agent.
​• Send in a "tentative appointment" where they can “cancel or reschedule on the day of the appointment, it doesn't matter.”
(That takes away all value from the appointment and it won't be kept)

Dialer Rules;
Agents that are not making calls for more than 15 minutes have to logout the dialer completely. 3 strikes of this rule being broken will result in suspension from dialer for 1 week of the user that committed offense. Previously suspended accounts that break this rule again will be interviewed and evaluated to determine permanent suspension or not.

• Hours of Predictive Dialer.
9:00 a.m. (pst) — 6:00 p.m. (pst)
7 Days a Week
• You can manually dial from 8 a.m. (pst) — 8 p.m. (pst)

**Note: Dialer Speed is dependent on the amount of Active
Agents for that day. Dialer is at its fastest Monday-Friday.

LIVE TRANSFERRING RULES;
You are paid for every "Live Transfer Verified Confirmed" appointment so if you work outside the hours of operation of Live Transfer, you are going to have to be creative with how you set the appointment. You could tell them you have to push the file through another day and you will call them at a convenient time to do that (recommended) or you can tell them they will get a call from the scheduling manager when they get to your file to make sure everything is correct (higher chance lead won't confirm).



(HOURS OF OPERATION FOR OUR LIVE TRANSFER AGENTS IN PDT)

MONDAY-FRIDAY 9 AM TO 6 PM WITH TWO 15 MINUTE BREAKS AND 1 HOUR LUNCH

LIVE TRANSFER IS AVAILABLE: all times PST:
9 AM - 11:15 AM PST:
11:30 AM - 1 PM

Appointments Available Rules;
• Instant Appointments: IA's need a 3 hours window Monday — Friday: No more IA's after 4:30 p.m. pst
• Appointments available 7 days a week.
Monday 11 a.m. — 7 p.m.
Wednesday 11 a.m. — 7 p.m.
Tues., Thurs., Fri., Sat.,and Sun.,10a.m.— 7 p.m.
PST:
2 PM - 4:15 PM PST:
4:30 PM - 6 PM PST:

Deactivation Rules;
• Agents/Centers that do not show activity, or are unresponsive
for 3 Business Days, will have their User(s) deactivated
until requested from the "Admin Operator" to be activated again.
• 3 deactivations will result in permanent ban of account(s).

What's Considered "Active" Rules;
​To Be "Active", you have to do 1 of 3 things each week:
1. An Agent has 25 hours of Dialing logged under user
2. An Agent has 5 appointmen

At 4:30pm on August 11, 2016, Alex said…

Hi I have 4Lac US Auto insurance , Solar and Home Improvement Data at very cheaper price ( Aged & Fresh Data)

 
 
 

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