This group is for clients interested on Spanish/English processes
Latest Activity: Dec 31, 2016
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I represent a contact center in Mexico, perfect outsourcing option for US, Canada and Latin America near-shoring, perfect option for Europe off-shoring. We currently have 265+ agents available, handling chat, e-mail and voice. (Spanish and English) - We have native English speakers due to our location in a border town near U.S.A. We have experience with inbound/outbound processes: sales, retention, customer service, technical support, billing, among others.
- Save money today! Do not sacrifice your customer experience quality with poor English speakers!
- Volume agnostic infrastructure. While we can scale beyond 265+ agents, we are also an ideal fit for Fortune 500 and middle market companies interested in 25-50 agent deployments.
- Hispanic market presence: RDI management team helped start the “Press 2 for Spanish” market 10 years ago and can deploy in-culture strategies to improve customer experience, acquisition and retention rates.
The best way to serve clients is to consistently execute on KPIs. However, even the best-executed client programs are dynamic and require constant communication. The quality of communication and cultural fit between clients and RDI is a key factor in the overall strength of the partnership.
During implementation and production, we work from a communication plan which maps out the best channels of communication for each task and process. All clients are provided with an account representative, who is the point of contact for most issues. We also feel that clients are best served when they are encouraged to have contact throughout the organization including front line supervisors and the Site Manager.
Supervisors can share front lines ideas and perspectives with clients that may get weakened if filtered through layers of an organization. And the Site Manager, while not involved in the day-to-day operations, may also have ideas and perspectives that can benefit clients.
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