I was speaking with a couple of centers today with regards to the Inbound Campaign for which I was looking for a Center, and I was surprised with their understanding as to "How easy it is to get a inbound". A couple of centers even lured me with upfronts, (Lol, should I take them?).
As a consultant for the Client, I have a responsibility to find him a appropriate match, and here are a couple of things I check before sending a profile to the client, I am sure a lot will be surprised on this, but believe me these are just the basics to get a Inbound, and if your center doesnt fit into this, I would recommend you to work on this and then approach for a inbound, your chances of getting it will be higher.
Well, these are just few basics needed to get a inbound, there are a lot of other factors too which we consider before shortlisting a center, I cant share all, but I guess these few points will tell you why we dont shortlist many companies. And amoungst the shortlisted centers, the competition is very tough, and the decision is taken by the client and not be me, of selecting a center, we just guide him to find a appropriate match.
I would request and recommend the centers to put themselves in the shoes of the client and ask a simple question "Will I give my Inbound to this center?" That should do it.
Hello! Please let me know how I may help your company,
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Actually more than half of the people who respond to the ads do not own a center. They get info and starting looking for centers. The end result is that the working call center will have 2 middlemen between.
Thank you so much for sharing this. I believe it will definitely help us to understand more about getting inbound campaigns.