Bangalore remains the most attractive IT/ITeS outsourcing location in the world, and six Indian cities are part of the top 10 most attractive outsourcing locations, says the latest annual ranking by consulting firm Tholons. The other cities are Mumbai, Delhi NCR, Chennai, Hyderabad and Pune.
But the 2014 edition of this survey, which ranks the top 100 locations, also points to some interesting trends: several Indian tier-2 cities, as also cities in the Philippines, Poland and South America, have significantly improved their attractiveness over the past year.
Manila, the capital of the Philippines, has risen to the second spot, dislodging Mumbai, which is down to No. 3. Other cities in the Philippines, including Davao City, Santa Rosa (Laguna), and Bacolod City, all rose up the ranks, while Cebu City maintained its No. 8 position.
"The Philippines was predominantly in voice-based BPO, but now, non-voice BPO is also growing significantly," said Khanna. Global companies are showing a lot of interest in doing work there, as also service providers in India who want to de-risk their business.
The Philippines' close ties with the US have helped, but it has less than a tenth of India's population, so those establishing centres there are looking at building strengths of 1,500-2,000 people over three years. That's unlike in India, where companies are able to scale quickly to many thousands of employees.
Source: The Economic Times
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